Sonos CEO Addresses Recent App Update Controversy: ‘We All Feel Really Terrible’

In a recent interview, Tom Conrad, the interim CEO of Sonos, expressed deep regret over the bungled app update that caused frustration among the company’s loyal users. The controversial update, which led to widespread complaints about usability issues and glitches, prompted Sonos to quickly issue an apology and promise to rectify the situation. Conrad acknowledged that the misstep had strained the company’s relationship with its customers, stating ‘We all feel really terrible about what happened.’ Despite the setback, Conrad emphasized Sonos’s commitment to delivering high-quality products and services to its dedicated user base. Looking ahead, the company is planning to implement changes to improve communication with customers and ensure a smoother user experience in the future. As Sonos works to regain trust and loyalty from its customers, Conrad remains optimistic about the company’s ability to overcome this challenge and continue to innovate in the competitive audio technology market.